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    Which partner model are you most interested in?

    Which services are you interested in offering?

    When would you like to get started?

    Accepted files: PDF, TXT or image, up to 1 MB. Please redact customer names, account numbers and other personal or confidential information before uploading. Files are sent only when you submit the completed form; they are not included in abandoned-form drafts.

    By submitting this enquiry, you ask TeraFi to contact you about its partner program and services. See our Privacy Policy.

    Legal & compliance

    Legal & compliance

    TeraFi’s legal and compliance information in one place.

    This page brings together TeraFi’s legal and compliance information in one place. As a wholesale and white-label telecommunications provider, we operate under Australian telecommunications law and consumer protection rules, and we help our partners meet their own obligations to the customers they serve. The documents below set out how we deal with our partners and their customers.

    The summaries on this page are provided for general information. The relevant policy or agreement document prevails where there is any inconsistency.

    Privacy

    Our Privacy Policy explains what personal information we collect, how we use and protect it, and how it is handled in line with the Australian Privacy Principles. Read the Privacy Policy.

    Terms and conditions

    Our general terms set out the basis on which TeraFi provides services to partners, including responsibilities, acceptable use, liability and how services may be changed or ended. Read the Terms and Conditions.

    Standard Form of Agreement (SFOA)

    The Standard Form of Agreement describes the standard terms on which our telecommunications services are supplied, as contemplated by the Telecommunications Act 1997. Read the Standard Form of Agreement.

    Critical Information Summaries (CIS)

    A Critical Information Summary gives a short, plain-language overview of a service — what is included, pricing, and any important conditions — so customers can compare offers easily. View Critical Information Summaries.

    Complaints handling

    We are committed to resolving complaints fairly and promptly, consistent with the Telecommunications Consumer Protections (TCP) Code. This policy explains how to raise a complaint, how we handle it, and the external avenues available, including the Telecommunications Industry Ombudsman (TIO). Read the Complaints Handling Policy.

    Acceptable use

    Our Acceptable Use Policy describes the activities that are not permitted on our networks and services, helping keep services secure and reliable for everyone. Read the Acceptable Use Policy.

    Questions

    If you have a question about any of these documents or your obligations as a partner, get in touch with the TeraFi team.