Partner FAQs
Common partner questions, answered.
Quick answers to what partners ask most. Still stuck? The partner support team is a message away.
The program
How partnering works.
Will my customers know TeraFi is involved?
No. The model is built around your brand. Product material, customer portals, support touchpoints and billing can be presented as your customer experience.
Do I need telco experience?
No. TeraFi supports the product, quoting and operational layer so you can add telecom without becoming a telco specialist overnight.
Can I start with only part of the portfolio?
Yes. Many partners start with the products their customers already ask for, then expand into mobile, internet, inbound and other recurring services over time.
Products & margin
What you sell and what you earn.
Are these consumer products?
No. TeraFi focuses on business customers and business telecommunications needs, not consumer products.
Can I control my margin?
Yes. Wholesale pricing options let you choose which plans to offer and help you earn gross margin instead of relying only on carrier commissions.
Which carriers underpin the products?
Products are backed by major Australian carriers and networks including Telstra, Optus, NBN, AAPT/TPG, Aussie Broadband and Vocus, depending on the service.
Ready to explore the fit?
Bring the customers. Keep the brand. We handle the telco.
Your customers already trust you. With business telecom under your brand, they have one more reason to stay. Let’s talk through the fit.