Contact support
Reach the TeraFi partner support team.
Log a fault, ask a pre-sales question or request a change. We support partners by portal, phone and email.
Log and track tickets, moves, adds and changes through your partner portal for the fastest response.
Speak to the partner support team during Australian business hours for urgent faults and time-sensitive changes.
For general and account queries, email the TeraFi team and we’ll route it to the right place.
Support hours
When we’re available.
Partner support operates during Australian business hours, Monday to Friday. Critical network faults are monitored beyond business hours — see live status any time on the network status page.
Before you contact us
- Have the affected service or account reference ready
- Note when the issue started and who is affected
- Check network status for known incidents
- For changes, confirm the customer authorisation
Prefer to talk it through?
Book a call with the partner team.
For anything that’s easier as a conversation, book a partner call and we’ll help.