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    Legal

    Standard Form of Agreement

    A Standard Form of Agreement (SFOA) sets out the standard terms on which TeraFi supplies its telecommunications services, as contemplated by Part 23 of the Telecommunications Act 1997. It applies where there is no separately negotiated contract for a service.

    What the SFOA covers

    • The services available and how they are supplied
    • Pricing, billing and payment terms
    • Your rights and obligations, and ours
    • Service levels, fault handling and support
    • Changes, suspension, cancellation and any early-termination charges
    • Complaints handling and dispute resolution

    Structure

    The SFOA is typically made up of general terms that apply to all services, together with service-specific schedules and the relevant pricing. The full SFOA and its schedules will be published here.

    Full document and service schedules to be added.

    Related documents

    See also our Terms and Conditions, Critical Information Summaries and Complaints Handling Policy.

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