Legal
Acceptable Use Policy
This Acceptable Use Policy sets out how TeraFi services may and may not be used. It applies to our partners and the customers they serve, and exists to keep services secure, lawful and reliable for everyone. It forms part of our terms for using the services.
Your responsibilities
When using our services, you must comply with all applicable laws, keep account credentials secure, and ensure that anyone you allow to use the service also complies with this policy.
Prohibited use
You must not use the services to:
- Break any law or infringe the rights of others
- Send unsolicited bulk messages (spam) or make unlawful telemarketing or scam calls
- Transmit malicious software, or attempt to gain unauthorised access to any system or network
- Engage in fraud, including identity fraud or misuse of calling line identification
- Distribute unlawful, defamatory, harassing or harmful content
- Use the service in a way that damages, disrupts or degrades the network or other users
Fair use
Some services are provided on a fair-use basis. Use that is far outside normal business patterns, or that suggests resale or automated abuse not covered by the relevant plan, may be subject to management, shaping or additional charges as described in the applicable plan terms.
What happens if this policy is breached
Where we reasonably believe this policy has been breached, we may investigate and take proportionate action, which can include warning the account holder, suspending or limiting the service, or in serious cases terminating it. Where a breach poses an immediate risk to the network, others, or our legal position, we may act without prior notice.
Reporting misuse
If you become aware of misuse of our services, please contact us so we can investigate.