Case studies
How partners put their brand on telecom.
Partners come to TeraFi from all over the technology industry — MSPs, IT firms, telco dealers and consultants — and add telecommunications to businesses they already serve. These stories show how the white-label model works in practice.
The MSP adding voice and mobile
From IT-only to one trusted provider.
The situation
Watching telecom walk out the door
A managed IT provider looks after desktops, servers and cloud for dozens of SMBs — but watches those same clients buy their phones and mobiles elsewhere.
The approach
Launch branded voice + mobile
They launch a branded cloud phone system and business mobile through TeraFi. Quoting and provisioning are handled behind the scenes.
The outcome
A new recurring revenue line
Telecom becomes recurring revenue on top of IT contracts, and clients get one trusted provider — and one branded invoice — for both.
The telco dealer going white label
From commission-taker to brand owner.
The situation
Little control, no brand
A dealer earns carrier commissions but has little control over pricing, margin or the customer experience — and no brand of their own.
The approach
Move to wholesale
On TeraFi’s wholesale model they choose the plans they offer and price them under their own brand, with portals, invoices and support as their experience.
The outcome
An asset, not a pipeline
They control margin, own the customer relationship and build an asset rather than a referral pipeline.
The PBX maintainer modernising a base
From one-off jobs to recurring revenue.
The situation
An ageing on-prem base
A phone-system maintainer has a loyal base on ageing on-premise hardware that is becoming harder and costlier to support.
The approach
Migrate to cloud + expand
They migrate customers to a branded cloud phone system with softphone apps, and add mobile, internet and inbound numbers from the same portfolio.
The outcome
Recurring monthly revenue
One-off maintenance is replaced by recurring revenue, and customers gain modern features while staying with a provider they trust.
A note on these examples
The scenarios on this page are illustrative examples of how partners use TeraFi, not specific named customers. As our partner case studies are published, they will be added here.
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